​​FAQ

​​​What is an escape room/ escape game?

An escape room is a fun interactive adventure in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations. 


What makes Cross Roads Escape Games so unique?

Owners Madison and Luke Rhoades are escape game fanatics who have played over 100 escape rooms together. With a background in theatre, their games are high in production value with highly immersive sets built from the ground up.  They have created the next generation of escape games that is sure to impress new players and even enthusiasts like themselves. 


Is there an age limit?
YES! Each of our games has a very strict age limit.

The Hex Room: Because the puzzles are challenging and the atmosphere is intense, only ages 16+ will be admitted.

The Fun House: This is a fun and whimsical game, and only ages 13+ will be admitted.


Anyone under our age restrictions will not be admitted and no refund will be give. Children CAN NOT be left unattended in the lobby. All participants must sign a waiver. If under the age of 18, a parent/guardian must sign a waiver in advance. Please go to the bottom of this page to download a waiver and bring it with you at the time of your game.


​​What do we get if my group escapes?
We are the only escape game that offers prizes for groups that escape! Just for playing your group will receive a special prize from Top Class Pizza and an even better one if your group escapes! If you escape you also get the chance to purchase an "I escaped" t-shirt for $15.


How much is it to play?
Tickets are $32 per person.


How early should I arrive?
Everyone in the group should arrive at least 15 minutes before their game starts. There will be a waiver to fill out before the game begins.


What if I arrive past my scheduled time?
All games start on time. If you are late, the game will begin without you and no refund will be given. Players can not enter or exit a game once it has already started. 


How do I apply to be apart of the Cross Roads team?

We are always looking for enthusiastic people to be Game Masters! Please fill out an application and drop it off at our location along with a resume.  As a Game Master (coolest title ever, right?), you will help provide a unique and immersive experience for our customers in a new and exciting field of entertainment and team building!





Will I really be locked inside?
Yes. The door will be locked behind you. There will be an emergency button or exit door that can be used in case of an emergency, and will immediately end the game if used.


What if I suffer from claustrophobia?

In The Hex Room, the smallest room is about the size of a walk in closet or an elevator  If this makes you feel uncomfortable, we do not recommend this game. 

The Fun House is a large game, and is suitable for those who are claustrophobic. 


What can I bring with me?
Please dress comfortably, you may be required to crawl. There will be lockers for you to keep your belongings in while playing the game. Cell phones, pens, and lighters are prohibited inside the game.


How long do I have to escape?
Each game is exactly 60 minutes. 


How many people are in a game?
Each game has different rules and different amount of players. THE HEX ROOM is for 5-10 players, although we recommend 6-7. THE FUN HOUSE is for 2-8 players. Please see The Games for more details.


Can I play The Hex Room with less than 5 players or join into another group?

​Unfortunately, no. The Hex Room is very unique in design and requires at least 5 participants in order for the game to function. It is also a private game, so you will not be able to join in on another groups game. 


What if I want to play with only friends?
Each of our games has different rules. 

The Hex Room is a PRIVATE game. We will not put your group with strangers and the entire game will be only your group of 5+.


The Fun House is a PUBLIC game. This means that tickets will continue to be sold until all 8 spots are filled. There is a chance you may play with strangers. To avoid playing with strangers, at least 6 tickets must be purchased by the same participant, and the game will become private. Please be aware if there are tickets already purchased in your selected time slot, then you will be playing with others. 


What if I have a large group or corporate event?
We can accommodate and even offer helpful talk backs/ evaluations with our Game Master for corporate events. Please see the TEAM BUILDING tab or email Madison@CrossRoadsEscapeGames.com for more information.


​Is this a good place to have my party?

Yes! We have people celebrating with us all the time! You can also rent out our exclusive lounge to hang out in after your game with catering provided by Top Class Pizza! Please see BIRTHDAY PARTIES for more information. 


Can I pay for The Hex Room tickets individually?

If you wish to purchase tickets online a minimum of 5 must be purchased, or you can also call us at (714) 572-1004 and put down a 2 ticket deposit in order to reserve your date and time. This deposit is nonrefundable. The rest of your group can pay individually at the door when they arrive. Please be aware that The Hex Room is for 5-10 participants, and must have at least 5 participants in order for the game to function. If your group is under 5 players, you will not be able to play and no refund will be given. 


-Please be aware this is ONLY FOR THE HEX ROOM. Our other game, The Fun House, is a public game and tickets must be purchased in full in advance in order to reserve your spot.


Can I add more players to my Hex Room game?

If you have already purchased tickets to The Hex Room and reserved your game, additional guests can pay at the door when they arrive. Please note that 10 participants is our maximum for The Hex Room, and 5 participants is our minimum. 


-Please be aware this is ONLY FOR THE HEX ROOM. Our other game, The Fun House, is a public game and tickets must be purchased in full in advance in order to reserve your spot.


Can I play if I'm pregnant?

The Hex Room is a physical game and is not recommended for those who are pregnant. The Fun House is more accommodating, and a better choice to play if anyone in your group is pregnant.  


Do you offer hints if we get stuck?
Yes, each game has an integrated hint system. There is no penalty for receiving hints. 


Can I reschedule or cancel my time?
Because tickets reserve a specific date and time we do give refunds to cancellations. If you need to reschedule your game, you must call 48 hours before your scheduled game. Tickets are not refundable. But you can transfer your tickets to your friends. Please see below. 


Are my tickets transferrable?
Yes, you can transfer your tickets to a friend as long as they bring the confirmation sheet you received at checkout and come at the scheduled time. ​


Any advice for someone who is new to escape games?
Touch everything, search everything, you never know where a clue could be hidden. Make sure to communicate with your team, let them know what you have found, and be involved with what they are working on. Lastly, pay attention to little details, you never know what could help you escape...

Questions? Call us at (714) 572-1004